Customer Service Focus
We started the year as we mean to go on with the continued investment into training and development.
January saw the first customer service training session taking place, which primarily aims to build on customer service skills to ensure the business continues to provide high levels of service.
Head of Commercial and Marketing, Dariia Shepel said “The bespoke customer service training carried out with the front end teams will further enhance our high service levels from the initial customer query right through to the order delivery and aftersales. It will enhance communication levels both internally and externally which will effectively benefit the customer and the service we provide.”
The training was conducted by Manchester based Activia Training who initially performed a pre-visit to tailor the training based on their analysis of the team’s individual roles and skill levels. The training could then be rolled out based on their assessments.
All the teams found the training extremely useful and are looking forward to building on this in future training programmes already planned for 2016.